How to send a Call Duration Report after a scheduled call
In Jeenie
If the call occurs on the Jeenie App, there's no need to submit a Call Duration Report, as the system automatically tracks the session duration and adds your minutes when the call ends.
If the call ends early, the system adds the total duration the client scheduled. If the call runs over, the system will pay you for the time you and the client were connected.
If the automated process fails for any reason, we will reach out at the end of the day requesting your call duration.
Off-Platform
What's an off-platform call? Calls taking place on a 3rd party applications such as Zoom, Google Meet, MS Teams, Doxy, etc.
When you take a scheduled call off-platform, you need to report your duration so we can pay you for your call.
Web App
From the home page, click on the call. If you don't see the call, click on Menu>History.
Click on Add Duration
Note: This will only appear after the first 15 minutes of the call. If it has been more than 15 minutes from the scheduled start time, the client has not joined, and you need to send a duration, use the Report Issue button.
Enter the duration of the call, verify it is correct, and click the ☑️ check mark
Mobile
From the home page, click on the call. If you don't see the call, click on Menu>History. 
Click on Add Duration
Note: This will only appear after the first 15 minutes of the call. If it has been more than 15 minutes from the scheduled start time, the client has not joined, and you need to send a duration, use the Report Issue button.
Enter the duration of the call, verify it is correct, and click Submit
