How to send a Call Duration Report after a scheduled call
Call Duration reports are REQUIRED for all external scheduled calls per Jeenie Scheduled Calls Requirements for Linguists
In this Article:
Send Your Duration by Reporting an Issue
In Jeenie
What's an In-Jeenie call? Calls taking place in the Jeenie app directly and not on a 3rd party application (such as Zoom, Google Meet, MS Teams, Doxy, etc).
If the call occurs on the Jeenie App, there's no need to submit a Call Duration Report, as the system automatically tracks the session duration and adds your minutes when the call ends.
If the call ends early, the system adds the total duration the client scheduled. If the call runs over, the system will pay you for the time you and the client were connected.
If the automated process fails for any reason, or your call has ended and you still see that you're app shows you are "In Call" or the call is "Processing", please use the Report Issue Button
You cannot take any calls if your app shows you are still in a call.
Off-Platform
What's an off-platform call? Calls taking place on a 3rd party applications such as Zoom, Google Meet, MS Teams, Doxy, etc.
When you take a scheduled call off-platform, you need to report your duration so we can pay you for your call.
Web App
From the home page, click on the call. If you don't see the call, click on Menu>History.
Click on Add Duration
Note: This will only appear after the first 15 minutes of the call. If it has been more than 15 minutes from the scheduled start time, the client has not joined, and you need to send a duration, please send an email including the necessary screenshot.
Enter the duration of the call, verify it is correct, and click the ☑️ check mark
Mobile
From the home page, click on the call. If you don't see the call, click on Menu>History. 
Click on Add Duration
Note: This will only appear after the first 15 minutes of the call. If it has been more than 15 minutes from the scheduled start time, the client has not joined, and you need to send a duration, please send an email with the necessary screenshot.
Enter the duration of the call, verify it is correct, and click Submit
Send Your Duration by Reporting an Issue
If the steps above failed for any reason, please send us a ticket using the Call History in your App. This is the quickest way to contact the Scheduling Team.
Web App
From the home page, click on the call. If you don't see the call, click on Menu>History.
Click on Report Issue
Click Other
Type in a brief message and click Submit
Mobile App
From the home page, click on the call. If you don't see the call, click on Menu>History.
Click on Report Issue
Click Other
Type in a brief message and click Submit
A member of the Scheduling Team will process your ticket and close your call,