Earning Fees for Your Services

How do I earn fees?

After you've completed your initial test call(s), you earn fees for all calls you accept that last more than 10 seconds. (Exceptions: Your initial test call and troubleshooting calls by the Jeenie Team.) Jeenie uses UTC for calculating the days of the month. Depending on your local time zone, a call taken on the last day of the month for you may be the 1st day of the new month UTC. (Example: A call taken at 10 PM EST on 31 January is 3 AM UTC on 1 February and will be paid with February's minutes.)

The duration of a call is determined by the time both you (as the interpreter) and the client are connected to the session. All your call time (seconds connected) is added up throughout the month, including calls of any length over 10 seconds. If your call duration total does not equal in a full minute, the additional time is paid at a per-second rate (Example: 60 minutes and 12 seconds). Your per-second rate is calculated by taking your per-minute rate and dividing it by 60 seconds. If you have multiple rates, your call time is calculated separately per rate.

IMPORTANT: Customers have the option to disconnect before the end of two minutes (120 seconds) for no fee if they are dissatisfied with an interpreter's language skills or professionalism. If a customer disconnects their call with you for these reasons, you may not earn fees for the call. If you disagree with the customer’s claim of dissatisfaction, you may request that Jeenie review the call to determine if the customer’s allegations were warranted.

Funds for any earned fees will be transferred to you through our payment processor within the first 10 (ten) days of each month for all your eligible calls during the previous month. Funds are accessible with no additional fees no more than 15 days (by the 25th) after they have been sent to the payment processor. You will receive notifications from us or the payment processor to complete your payment profile and each time funds are transferred.

If you have questions about the amount you received, please reach out to linguists@jeenie.com for assistance.

How will I know what I was paid for a call?

Coming Soon! An enhancement to your Call History Export (Web App only) that will show the per-minute rate for each call.

Currently, your Call History Export (Web App only) will show the types of calls you’ve taken (audio vs video) and the duration.

What is my rate?

Rates are specific to each person and langauge. Please refer to the email you were sent during Onboarding for more details.

Does the rate change if the call is Audio or Video?

Yes. While some languages may have the same rate for Audio and Video calls, not all do.

How will I know if the call is Audio or Video?

The system will not display if an incoming call is audio or video. When the client joins, if it is a Video call, the client will be on-screen. Remember, by being “Available” in the app, you are certifying that you are camera-ready.

We recognize that having the flexibility to choose which calls you’d like to accept may be very important for some of you, and we’re planning to empower you with this feature at a later date. More details will be communicated as we approach that release date.

If the call starts as Video, then the client asks to change to Audio/turn off our cameras, will my rate change?

No, your rate is calculated based on how the call initially comes in. If the client starts the call on Video, you will be paid the Video rate for the entire call.

If the call begins as Audio, then the client asks to change to Video/turn on our cameras, will my rate change?

No, your rate is calculated based on how the call initially comes in. You can decline to turn on your camera if the call came in as Audio.

We advise using the following script: “This is the interpreter speaking. I apologize for the inconvenience, but I don’t have the capability to enable the video call. If you’d like to get a video interpreter, please call us back and select a video option before placing your call.”

If the client asks you to turn your camera on and you’ve followed the script above, please be sure to add this to your after-call notes.

If the client asks you to turn your camera on during an Audio call, and you choose to turn your camera on, the call will still be paid at the Audio rate.

If I prefer to take only Audio or Video calls on specific days, can I do that?

No, at least not immediately. However, we recognize that having this flexibility may be very important to some interpreters, and we’re planning to provide that option at a later date. More details will be communicated as we approach that release date.

Do I have to choose Audio or Video only, or can I take either type of call?

You are expected to be ready to take both types of calls, Audio and Video. If we notice a pattern of behavior where you’re dropping either type of calls, this can lead to a suspension or deactivation of your Jeenie account.

We’re working on bringing you the capability to choose which types of calls you’re set up to take in the future, so you will be able to choose if you want to take just audio calls or both video and audio. More details will be communicated as we get closer to that release date.

What rate applies for Scheduled Calls?

At this time, all Scheduled Calls are video calls, and interpreters will earn their Video rate.