Rates

What is my rate?

Rates are specific to each person and langauge. Please refer to the email you were sent during Onboarding for more details.

Does the rate change if the call is Audio or Video?

Yes. While some languages may have the same rate for Audio and Video calls, not all do.

How will I know if the call is Audio or Video?

The system will not display if an incoming call is audio or video. When the client joins, if it is a Video call, the client will be on-screen. Remember, by being “Available” in the app, you are certifying that you are camera-ready.

We recognize that having the flexibility to choose which calls you’d like to accept may be very important for some of you, and we’re planning to empower you with this feature at a later date. More details will be communicated as we approach that release date.

If the call starts as Video, then the client asks to change to Audio/turn off our cameras, will my rate change?

No, your rate is calculated based on how the call initially comes in. If the client starts the call on Video, you will be paid the Video rate for the entire call.

If the call begins as Audio, then the client asks to change to Video/turn on our cameras, will my rate change?

No, your rate is calculated based on how the call initially comes in. You can decline to turn on your camera if the call came in as Audio.

We advise using the following script: “This is the interpreter speaking. I apologize for the inconvenience, but I don’t have the capability to enable the video call. If you’d like to get a video interpreter, please call us back and select a video option before placing your call.”

If the client asks you to turn your camera on and you’ve followed the script above, please be sure to add this to your after-call notes.

If the client asks you to turn your camera on during an Audio call, and you choose to turn your camera on, the call will still be paid at the Audio rate.

If I prefer to take only Audio or Video calls on specific days, can I do that?

No, at least not immediately. However, we recognize that having this flexibility may be very important to some interpreters, and we’re planning to provide that option at a later date. More details will be communicated as we approach that release date.

Do I have to choose Audio or Video only, or can I take either type of call?

You are expected to be ready to take both types of calls, Audio and Video. If we notice a pattern of behavior where you’re dropping either type of calls, this can lead to a suspension or deactivation of your Jeenie account.

We’re working on bringing you the capability to choose which types of calls you’re set up to take in the future, so you will be able to choose if you want to take just audio calls or both video and audio. More details will be communicated as we get closer to that release date.

What rate applies for Scheduled Calls?

At this time, all Scheduled Calls are video calls, and interpreters will earn their Video rate.