Always greet the customer by saying:
“Hi! Welcome to Jeenie! My name is [first name], your [language] interpreter.
How can I help you?”
- Please begin your greeting in English first and ASL (for ASL interpreters only).
- Make sure you use this greeting on all calls, regardless if it is a client calling or a member of the Jeenie staff.
- If you interpret in multiple languages, please ensure you say the language the client requested in your greeting. The language appears on the call answer screen.
Example: If you take calls for French, Spanish, and Haitian Creole and the call is for French, announce yourself as their French interpreter, not Spanish or Haitian Creole.
- If the client asks you to interpret for a different language than the one requested, you must advise them to call back. Even if you are cleared to interpret for that language, they must call back and request the correct language.
Only interpret for languages Jeenie has approved for you, even if you speak the language the client asks for.
If you are found to be interpreting for a non-approved language, you will be subjected to probation, suspension, or removal from the Jeenie platform.
If you are missing a language from your profile, please email bealinguist@jeenie.com. Our Linguist team will review your profile and communicate the next steps to you.
- If you are assisting a customer speak with a third party, when you first speak with that person, always introduce yourself and the Jeenie service in their language:
“Hi, my name is ____. I am a(n) [language] interpreter with Jeenie and I am happy to help you communicate.”
Please watch this video for more information as well as tips for your introduction: